Refund policy
At 20.O2, every order is prepared with care to ensure it reaches you in proper condition. Due to the nature of fragrance products, returns are accepted only under specific conditions for hygiene and product integrity reasons.
Returns
Returns are accepted only if the product is:
- Unused
- Unopened
- Sealed in its original packaging
- Returned within 7 days of delivery
Opened, used, sprayed, damaged, or unsealed fragrances are not eligible for return or exchange.
Discovery Sets, Starter Kits & Samples
Discovery Sets, Starter Kits, sample products, and promotional samples are non-returnable and non-refundable once opened, used, or unsealed.
Damaged, Incorrect, or Defective Items
If you receive a damaged, incorrect, or defective item, please contact us within 48 hours of delivery.
To help us review the issue, please share:
- Your order number
- Clear photos or videos of the product and packaging
- A brief description of the issue
Once reviewed, we may offer a replacement, refund, or suitable resolution depending on the case.
Refunds
Refunds are processed only after the returned item has been received and inspected.
If your return is approved, the refund will be issued to the original payment method. Refund processing may take 7–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable, unless the return is due to an error from our side, such as an incorrect or defective item.
Return Shipping
For approved returns, customers are responsible for arranging and covering return shipping charges, unless the item received was incorrect, damaged, or defective.
Order Cancellations
Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and will fall under this Returns & Refunds Policy.
Contact
For return or refund support, please contact us:
Email: care@20o2.com
WhatsApp: +971 55 226 6786
